PSV Glass Latest News

Please find below the latest news and information from PSV Glass.

This page is updated regularly so please check back often for all the latest news from PSV Glass.

If you require further information on any of our news stories or are a press organisation requiring images or interviews relating to PSV Glass please don't hesitate to contact us.

Trentbarton Really Good Service Awards

PSV Glass were delighted to attend the Trent Barton “Really Good Service Awards 2015” held this year in Nottingham. For the second year running PSV proudly sponsored the Apprentice of the Year award.
Pictured Left to Right Trent Barton MD Jeff Counsell, the evenings host snooker legend Steve Davis OBE, Apprentice of the Year Harry Burns and Richard Green from PSV Glass.
Richard said  “The evening as always was great fun, Harry is a deserved winner, in his 4th year now he has shown dedication and commitment to his learning and personal development, he is certainly a rising star within Engineering at Trent Barton”.
The event takes place each year and recognises people from within the business who have gone above and beyond the call of duty, ensuring Trent Barton continues with its reputation of being the Really Good Bus Company.

Harris Higer appoints PSV Glass Group as Glazing Distribution Partner

PSV Glass and its associated installation companies, CGS – Coach Glazing Services in Ireland, together with Bus & Coach Glazing and 1st Glass in the UK have been appointed as the approved glass distributor and installers by Harris Higer who are launching the new Higer Storm 1 coach in 2015.

The attached press release was issued by Harris-Higer at the recent Bus & Coach shows in Birmingham and Dublin.

Christmas at PSV 2014

Merry Christmas to All!

Love

The Sales Office !



Arriva Bus and Coach announces glass distribution and service deal
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Arriva Bus & Coach has appointed PSV Glass as its exclusive distributor and installation specialist for glass parts for the Van Hool and Temsa ranges of vehicles it sells and supports in the UK.
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Arriva Bus & Coach is committed to providing outstanding service to all its customers and a comprehensive, reliable and efficient after sales service for replacement glass is an essential part of this activity. Arriva Bus & Coach is confident that the PSV Glass expertise in this area will significantly improve their aim of becoming the first choice partner for all UK bus and coach operators.
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PSV Glass already holds a substantial range of Van Hool and Temsa glass parts and offers the specialist knowledge, skills and infrastructure necessary to provide top quality support to Arriva Bus & Coach and its customers. PSV Glass currently installs these specialist parts through its installation divisions Bus and Coach Glazing and 1st Glass in the UK and Coach Glazing Services in Ireland.
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Commented Steve Hodkinson, Arriva Bus & Coach MD ‘We are delighted to enter into this agreement with PSV Glass. We have worked with them for many years and their knowledge, skills and resources will help ensure that all our customers can benefit from an outstanding service for all their glass and glazing needs'.
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PSV Glass supports Really Good Service Awards

PSV Glass were pleased to attend the Really Good Service Awards, held by Trent Barton at the I-Pro Stadium in Derby. Trent Barton hold the event every year to recognise the hard work and commitment of their teams, awarding prizes across various aspects of the business. PSV Glass sponsored the “Apprentice of the year” category that was fiercely contested by some credible young talent within Engineering. The evening was great fun, hosted by TV and Radio celebrity Paul Ross.

After presenting the winner, Scott Hutchinson with his award and £250’s of tool vouchers, Regional Sales Manager Richard Green said “When we were asked to consider sponsorship of the event, we couldn’t say no to supporting such a valuable cause. It’s been great working with Trent Barton over the last few months and it’s superb to be supporting their investment in the industries future people. The Trent Barton apprenticeship program is brilliantly run and brings through some really enthusiastic characters. I wish Scott and the other nominees, the very best for their future careers”.

Jeff Counsell, Trent Bartons’ MD also commented “All the winners demonstrated our commitment to going the extra mile for our customers, congratulations go to all the winners and runners-up, they really are a credit to both the company and the transport industry”.

PSV Glass acquire the bus and coach division of Europarts National Windscreens

PSV Glass Europe’s principal supplier of bus, coach, tram and rail glass services and the contracted glass supplier to Bus Éireann, Dublin Bus and Translink is pleased to announce the acquisition of the Bus and Coach division of Europarts National Windscreens with effect from March 2014. The acquisition includes all staff and assets relating to Europarts National Windscreens Bus and Coach.PSV Glass will continue to trade as Coach Glazing Services (CGS) but will now operate from premises in Dungannon and Dublin under the management of Stephen Ferguson, a well-known name in the industry, who now joins CGS from Europarts National Windscreens as National Sales Manager.

CGS - as key specialist glass installers to the Industry and with the support of the PSV Glass product supply and distribution network across Ireland - will undoubtedly strengthen the existing service provision to their customers.

PSV Glass is totally committed to maintaining a long and mutually beneficial trading relationship with all their customers and since CGS and PSV Glass in Ireland uniquely complement each other, PSV Glass is confident the arrangement will take service to a new level.

We are pleased to welcome 1st Glass Bus and Coach to the PSV Glass Group of companies.

1st Glass Bus and Coach is London's largest bus glass installation provider and the only installer to truly operate a 24/7 service from fully equipped mobile service vehicles.

1st Glass Bus and Coach is supporting a supply and fit service to all major operators in the UK including Arriva, London United, First Group and Stagecoach.

The services are carried out by their highly trained technicians with a target of 4-hours response to a glass casualty call-out.

Commented Nigel McClune, PSV Glass Sales Director, "1st Glass Bus and Coach not only compliments our established Bus and Coach Glazing business acquired from Plaxton in 2011 but also allows us to improve our already excellent glass distribution services right across the Midlands Region".

New Bristol, Devon and Cornwall, Gloucestershire and Wales Distribution Centre

To further support our customers in Bristol, Devon and Cornwall, Gloucestershire and Wales, we have invested in a new 8,500 square foot warehouse and distribution centre, conveniently situated with excellent links to both the M5 and M4 motorways. The centre is staffed with a Regional Manager to oversee accounts and service levels in the region, supported by a Supervisor and a fleet of 8 specially equipped distribution vehicles.

With a full range of Bus and Coach glass held in stock based on vehicle part and historic sales, the centre offers a same and next day delivery service and will be fed for VOR and stock replenishment on a daily basis from our Northern Distribution Centre and Head Office in High Wycombe.

This new facility represents a huge commitment to our Bus and Coach customers and glass fitters in the South West, ensuring that ease and speed of delivery are now optimised to reduce downtime and vehicles off the road.

UK Bus Awards 2011, Hilton Hotel, London

People, projects and organisations that have delivered great customer service were rewarded during a glittering ceremony at the 2011 UK Bus Awards, held at the London Hilton Hotel in November.

PSV Glass was proud to have sponsored the ‘Top National Bus Depot’ award with the award nominees drawn from:

  • Blazefield Holdings – Burnley

  • Nottingham City Transport – Gotham

  • Stagecoach Scotland West – Kilmarnock

  • Stagecoach South West – Torbay

BBC News presenter Jane Hill hosted the lunchtime ceremony and Norman Baker MP, Parliamentary Under - Secretary of State (DfT) gave the keynote address. Gillian Merron, Chair – Bus Users UK, presented the awards.

PSV Glass hosted a table of 10 and our guests included:

Mike Bishop, Engineering Director – Stagecoach South West

John Harper, Engineering Director – Stagecoach Scotland West

Paul Honey – Regional Service Manager, Wrightbus Customcare

Rob Williams – Parts Director, Alexander Dennis.

Following a convivial lunch Sales Director Nigel McClune addressed the audience then 'opened the envelope' to reveal Gotham as the winner.

Torbay was announced as runner up.

 

PSV Glass appointed by Wrightbus

PSV Glass has been appointed as distributor for aftermarket glass for Wrightbus – the United Kingdom’s leading independent supplier of accessible buses for public transportation systems - and to provide an aftermarket glass replacement service to its customers.

This appointment became effective from 1st August in Great Britain and 1st November in Ireland.

PSV Glass provides the options of a Nextday, Sameday and Immediate delivery service from its three distribution centres; High Wycombe, Manchester and Glasgow and a service facility in Ireland.

Under this new service agreement Wrightbus customers will benefit from enhanced deliveries, OEM approved and assured glass products, fast parts identification and order processing, as well as glass installation services as and when required.

Nigel McClune commented that “This continued investment is further proof of our commitment to finding new and improved ways of supporting our customers, particularly in the unpredictable and vulnerable area of glass where a breakage could easily escalate into a lengthy VOR situation unless fully supported”.

 

Optare appoints PSV Glass to provide replacement service

Optare has appointed PSV Glass to provide an aftermarket glass replacement service to its customers. The appointment takes effect from 1st August.

Under the new arrangement Optare customers will benefit from:

·         Reduced lead times from Immediate, Same Day or Next Day deliveries

·         OEM approved and assured glass products

·         Fast parts identification and order processing from the dedicated PSV Glass Sales Office

·         Glass installation services in addition to glass supply, as and when required

·         Technical support and advice

 

Mark Wallis, Customer Service and Quality Director at Optare, said: “The appointment of PSV Glass will ensure a much faster response to customers when they suffer damage to windscreens or windows. The good stock levels and exceptional response times for which this leading specialist is renowned will ensure that our customers can return their vehicles back into revenue earning service very quickly with minimum disruption to their operations.”

PSV Glass acquire Bus & Coach Glazing

May 2011

PSV Glass, the industry’s leading supplier of Bus, Coach and Rail glass and managed glass replacement services, has acquired the specialist glazing division of Plaxton - Bus and Coach Glazing. The acquisition includes all Bus and Coach Glazing personnel and their service vehicles based at Anston, Glasgow and Harlow.

This is a natural progression of the close working relationship formed when PSV Glass became the contracted supplier to Bus and Coach Glazing in 2007. The acquisition will further improve the dedicated service support provided to all Plaxton and Bus and Coach Glazing customers, regardless of the type of pcv operated and is available 24/7 by calling  0800 220077.

Steve Pitwood Brown, PSV Glass Business Development Manager commented “For the past four years and working closely with a network of contracted Fitting Service Providers, we have successfully managed many operator’s glass fitting requirements through our unique Glass Managed Solutions scheme. The acquisition of Bus and Coach Glazing ensures the continuing robustness of our partnership arrangements with Fitting Service Providers and installers”.

“In addition, we firmly believe we can bring to installation the excellence and reliability for which our glass distribution business is renowned and as a result, strengthening the replacement glass management process for the benefit of operators and installers alike”.

Pete Gallop, General Manager at Bus and Coach Glazing explained that “Synergies between both organisations will complement each other to the benefit of all our customers through enhanced support. Our Bus and Coach Glazing mottos, ‘When you need glass, you need it fast’ and ‘All makes, all models, all ways’ now significantly take on more relevance”.

PSV Glass provide the most comprehensive range of glass parts and services to UK passenger transport operators – call 01494 533131. 

 

When it comes to pcv glass, just come to PSV Glass !

View the full double-page feature on our coach glass, coach glass deliveries and coach glass customers, that appeared in CBW issue 986, 18th May 2011.

 

Click for full CBW article 

December 2010 PSV Glass announce the retirement of David Harp.

 

Prior to joining PSV Glass in 1992 as Technical Manager, David started in the Industry with London General - becoming Engineering Manager at Croydon garage and later on progressing into Central Procurement.

Although a key player in the early expansion of PSV Glass, it was David’s expert knowledge and insight that significantly contributed in the technical development of many of the systems PSV Glass currently use today. However, in 2010 afer 18-years sterling continuous service, David decided to finally ‘hang up his boots and hi-vis’ and take a well deserved retirement.

David becomes our first ever retiree and we thank him for many years of hard work, tenacity and dedication and wish him congratulations and a great future retirement.

More images can be found in Gallery/News Room.

 

PSV Glass at Euro Bus Expo 2010

Same successful team - but now with a more diverse product range.

Complimenting their extensive distribution network, PSV Glass enjoyed a fantastic response to the launching of their body-panel business to UK bus fleets – operators can now take benefit of the proven glass IMMEDIATE, SAME-DAY and NEXT-DAY delivery services for their body panel requirements.

Also on show was the Filming Division of PSV Glass who is now the UK’s leading transport filming application company offering DIY pre-cut films, glass filming application services and energy saving surveys for buildings.

August 2010: PSV Glass adds 5 'Extra Height' SDVs to Fleet

 

With many of the latest generation of luxury coaches having windscreens over 2M tall, PSV glass has added an additional 5 new extra height Service Delivery Vehicles (SDVs).

 

These extra height SDVs will play a role in safely delivering, to Specialist Glass Installation Companies, the tallest windscreens European coach manufacturers have to offer, either now or in the future.

 

Two will be based in High Wycombe, two will be based in Manchester and one will be based in Glasgow, and to differentiate them on the virtual GPS tracking monitor at the High Wycombe headquarters of PSV Glass, they will be colour coded from the rest of the fleet.

 

The additional vehicles now take the fleet to over 100.

March 2010: GPS Tracking of PSV Glass Delivery Vehicles

Using sophisticated virtual GPS tracking, PSV Glass is increasing productivity by the real-time monitoring of our fleet of service delivery vehicles (SDVs). The equipment has allowed us to plan efficient routes and work schedules which in turn have resulted in shortening journey times and reducing fuel consumption.

With a clear visualisation of every journey route, a guaranteed assurance can be offered to our customers, who may be expecting the delivery of an urgent glass part - a near accurate ETA.

A spin-off benefit has been to assist drivers to unfamiliar locations and the detailed reporting has made fleet management more effective.

Sales Director Nigel McClune celebrates his sixtieth birthday!

Friends and colleagues throughout the PCV industry - from major operating groups, OEM vehicle builders and glass installation companies were amongst those well-wishers from PSV Glass sending birthday greetings to Nigel celebrating his sixtieth birthday.

Nigel who has been with PSV Glass since its early beginnings in 1987 assures us all that "there's still life in the old dog yet!"

ALBUM 2009 Trade Exhibition

PSV Glass, represented by Tony Hurndall and Martin Seaver, supported ALBUM 2009 with a Trade Stand Exhibition.

ALBUM (The Association of Local Bus Managers) is one of the highlights of the bus industry's calendar and this year's theme was 'Achieving Success', with the organisers looking to contributors to build on and share ideas.

November 2008 - Euro Bus Expo exhibition

PSV Glass launched their new image 'We're pouring our energy into better Public Transport technology' at the NEC, signifying all the research and development that is continuing to go into advancements for better glass delivery services, improving filming methods and raising the standards in the Glass Managed Solutions schemes.

The enviable position of their stand, just inside the only entrance/exit, made sure that visitor's first and last impression of the exhibition was of PSV Glass's iconic image the 'pouring of molten glass' into PSV Glass letter blocks, which made a extraordinary backdrop to their open and pleasing stand.

The team enjoyed an extremely busy three days culminating in a press release by MAN Truck & Bus UK Ltd announcing PSV Glass as their sole glass distributor in the UK for Neoplan and Noge glass and windscreens.

September 2008, DOOR SYSTEMS GROUP (DSG) Ltd

DSG comprising of Deans Door’s and Peter’s Doors has reached an aftermarket supply agreement and appointed PSV Glass as their sole stockist and distributor for door glass parts.

This will be of exceptional benefit to bus operators with either Dean’s or Peter’s doors on their vehicles giving them faster access to glass parts via PSV Glass illustrated colour bus schematics and the well proven PSV Glass Next Day delivery service.

Autumn 2008 - PSV Glass hosted the Travel London Engineering Managers meeting. Travel London is part of the National Express Group

The group seen here alongside the Dauer ‘Andretti’ Daytona Porsche 962 in the Group C workshops at the PSV Glass Central Distribution Centre in High Wycombe. For more details of Group C please visit www.groupcltd.co.uk

December 2007 – PSV Glass hosts the Christmas meeting of Arriva Midlands Engineering Managers

PSV Glass hosts the Christmas meeting of Arriva Midlands Engineering Managers, representing 14 bus garages and a fleet of over 800 vehicles

To download a PDF, please click here.

October 2007, Coach & Bus Live

PSV Glass launch their new Glass Managed Solutions scheme ‘one’ – this is a truly one-stop-shop for all glass related products and services the industry has been waiting for, combining glass supply with glass installation services.

May 2007, PSV Glass Hosts the ATOC (Association of Train Operating Companies) ACOP1003 Implementation Group Meeting

The Implementation Group (PSV Glass is a member) meets regularly and consists of representatives from TOCs (Train Operating Companies), ROSCOs (Rolling Stock Leasing Companies), the OE Train Manufacturers, and RSSB (Railway Safety and Standards Board).

ACOP1003 is designed to enable Duty Holders (Train Operators) to ensure that Safety Related Materials and Services procured for T&RS (Traction and Rolling Stock) are fit for purpose, and are the means by which the industry can consistently meet relevant obligations under Railway Groups Standards and other applicable legislation.

April 2007, We all raise our glasses to Plaxton!

As partners of Plaxton, PSV Glass was invited to their Centenary celebrations at Scarborough on 21st April. During the day the modern Eastfield production facility opened its doors to the public; exhibits included a collection of old and new coaches.

PSV Glass supported the event with a trade stand, banners and a full page colour advertisement in the souvenir programme. The evening started off with pre-dinner drinks in the open-air convivial surroundings of the newly refurbished Scarborough Spa Complex; then the 570 guests, including local dignitaries, were led into the magnificent Ocean Room to attend the Gala Dinner and Grand Centenary Ball.

Top class entertainment included thoroughly entertaining opera singers, ‘The Three Waiters.’ Eastfield was once again open to the public on Sunday and the day concluded with a cavalcade of buses and coaches through the streets of Scarborough.

PSV Glass would like to give thanks to everyone at Plaxton for a fantastic evening and congratulate them on -
“A Century of Success”.

To download a PDF of this article, please click here.

March 2007, PSV Glass Hosts the MET PCV Meeting

The MET PCV committee consists of members of London Bus Operators (Engineering), Metropolitan Police, TfL and VOSA. They meet regularly to discuss safety issues relating to London bus operations and share best practices in communication, CCTV, bus lanes, licencing, maintenance, vehicle testing and technical matters. PSV Glass were particularly proud to host the March meeting as in coincided with the opening of a new conference and presentation facility at High Wycombe. The meeting proved the effectiveness of the facilities, and we are already taking bookings for presentation events at the facility for 2007.

Feb 2007, Plaxton Appoints PSV Glass

Plaxton Limited, UK’s largest coachbuilder, has signed a distributor agreement with PSV Glass for the full and exclusive distribution of Plaxton OEM glass products. The new arrangements mark a major step forward for customers with Plaxton vehicles; expanding the distribution network will improve the availability of genuine original equipment glass, available fitted from Bus & Coach Glazing, but now directly distributed from PSV Glass.

Commenting on the deal, Matt Shenton, General Manager Plaxton, remarked, “By its very nature glass is among the most vulnerable areas of any vehicle. Damage is unfortunate but an accepted risk nonetheless. With approaching 20,000 Plaxton vehicles in operation around the world, our priority is to keep them where they belong -on the road. PSV Glass has shown that a dedicated glass service does provide a faster, more efficient option for the customer to do just that.”

“Giving PSV Glass distribution rights to the OEM glass parts range, covering all our coach and small bus models manufactured in the last 12 years, has ensured our customers get the fastest response available and from the clear leader in the field.”

PSV Glass is Europe’s leading glass distributor. Established almost 20-years ago, they are a specialist supplier to the PCV industry, currently stocking over 78,000 windscreens, body glass and framed units.

Established almost a century ago, the Plaxton name has become a staple of the passenger transport industry in Britain and beyond. The large number of Plaxton buses and coaches in service around the world is testimony to the engineering which goes into every one of them.

November 2006 - PSV Glass at the Euro Bus Expo 2006 exhibition

I shouldn’t think anyone attending last weeks Euro Bus Expo 2006 exhibition at the NEC – the biggest and best yet - could have failed to notice the innovative and impressive PSV Glass show stand - not least because it was positioned right in front of the entrance of Hall 5!

The stand portrayed a pleasing, open and informal ambience, and gave our visitors a friendly and relaxed opportunity to meet all our team (see photographs below).

At the show we took the opportunity to:

  • Officially launch this web-site
  • Released details of a distribution agreement between ADL and PSV Glass (see below and photographs)
  • Launched our increasingly popular and cost-effective, pre-filmed glass scheme
  • Presented our tried and tested Glass Solutions Program

We had a fantastically busy time and were rewarded by the many approving and complimentary comments made by visitors, in particular of the PSV Glass service they had experienced throughout the past year.

We are now looking forward to next year’s exhibition where there will be many more pleasant surprises in store from Europe’s leading supplier of replacement glass to the passenger carrying vehicle industry

November 2006 - ADL glass deal gives cutting edge to aftermarket operations

Alexander Dennis Limited has struck a partnership agreement that gives PSV Glass full and exclusive distribution rights to support ADL vehicles in the UK and Eire with replacement glass products.

Arthur Whiteside, ADL’s Aftermarket Director, commented: “Our aim is to constantly improve services and to make life easier for our customers. After a major review of the technical and logistical issues surrounding the supply of replacement glass products we concluded that a dedicated service would provide a faster, more efficient route.

“We then undertook an exhaustive review of the market and concluded that there was real synergy between our objectives and those of PSV Glass. As a consequence, we have now concluded an exclusive arrangement to work with them. This gives PSV distribution rights to our previous and current product ranges, including ALX, Pointer, President, Prestige, Palatine and Enviro.

“The benefits of this approach are many-fold but, notably, include reduced lead times and access to OEM approved products. There are also the advantages of order processing through a dedicated call centre supported by specialist, technical advisers”.

July 2006 - Filming Convention

London operators, representing both bus and rail, along with TfL visited PSV Glass to consider the options available to help them tackle the endemic problem of scratched graffiti on glass. The team reviewed the current one-dimensional practice of polyester film application and were later presented with the latest, cost saving pre-cut 'peel and stick' film and pre-filmed glass solutions. Finally the team took a peek into the future by looking at the current research, led by PSV Glass, into the innovative developments taking place to combat this particular crime wave.

June 2006 - Bombardier Meeting

Bombardier Transportation, along with many of its customers, paid a visit to PSV Glass in High Wycombe to agree to a revised glazing procedure for Electrostar and Turbostar trains. The visit culminated in the actual breaking of a window in a Turbostar body side section and, following the new agreed procedure, replacing with a new window.

June 2006 - CPT Meeting

PSV Glass hosted a CPT Engineering Committee meeting. The purpose was to investigate what is technically possible in improving the safety performance of glass. Two papers were presented - the first considered increased penetration resistance of larger coach windscreens; the second highlighted the conflicting benefits between laminated and toughened glass for use in coach body sideglass.

Windscreens - Their Role in Penetration Resistance and Occupant Security

Laminated Coach Bodyside Windows - To Consider Their Role in Occupant Retention ref EU R66 Roll over Regulations

April 2006 - PSV Glass announce the addition of two new Directors to the board.

Nigel McClune, pictured on the right, is promoted to Sales Director and now heads up the UK sales team. Nigel began his career in the computer industry specialising in logistics and was one of the original management team joining PSV Glass in 1989.

David Best is promoted to Purchasing Director, having joined in 2001, following over 20 years working in the Bus and Coach Industry, with previous managerial positions at MCW and Carlyle.

Welcoming both on board, Nik Andrews, Commercial Director, commented that – “PSV Glass is currently going through an exciting period of growth and these appointments will strengthen our management team thus ensuring that we are even better placed to meet the increasing demands for replacement glass products from the Passenger Carrying Vehicle Industry”.

2005 - PSV Glass announce the opening of a Scottish Distribution Centre (SDC)

To complement our very busy Scotland delivery schedules, a vast customer support facility was officially opened at East Kilbride in July to take up the volume capacity of glass stocks needed to support customer’s vehicles for many years to come. The facility also accommodates technical service teams and sales support personnel responsible for providing local assistance to Scottish customers.

At the inaugural opening week, customers were given the chance to see the ‘behind the scenes’ activity of how PSV Glass process an order, pick the right parts and activate delivery, being always mindful of the customer’s timetable for getting a vehicle returned to service fast, following a glass breakage event.

Additionally, our Scottish customers throughout the central region will now enjoy all the benefits of a same day delivery service.

Earlier News

The Fire Service Inspectorate (FSI) requested PSV Glass to facilitate a demonstration of the timed breaking into laminated body sideglass to enable them to assess hazards and problems that could be encountered in an emergency evacuation incident.

Laminated bodyglass has been used in new trains built since privatisation to provide containment of passengers in the event of an accident. It was these windows that the FSI needed to ensure that they could access from the outside. Samples of each of the glass construction types, as used in all new trains, were prepared for the test by PSV Glass.

Representatives from the principal ROSCOs and TESCOs and from HMRI, RSSB, and Network Rail witnessed a practical demonstration by the FSI breaking into each of the sample windows using their tools and equipment, at the PSV Glass workshops in High Wycombe.

Recommendations and a DVD of the demonstration were circulated to Fire Brigades throughout the UK.

Fire Services Inspectorate.pdf

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